Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by Everstone Property Partners Ltd ("Everstone", "we", "us", or "our"), including our website, property lettings management, and all related services. By engaging our services or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our services.

2. About Us

Everstone Property Partners Ltd is a property lettings and management company registered in England and Wales (Company No. 16796046). Our registered office is at St Bedes Chambers, Albert Road, Jarrow, England, NE32 5RR. We are members of the Property Redress Scheme and hold Client Money Protection insurance through MoneyShield.

3. Services

Everstone provides the following services:

• Lettings Management – marketing rental properties, sourcing and referencing tenants, managing tenancy agreements, rent collection, and ongoing property management.
• Landlord Services – portfolio management, compliance advice, property maintenance coordination, and financial reporting.
• Tenant Services – property viewings, tenancy applications, deposit handling, and maintenance request management.

4. Client Obligations

By using our services, you agree to:

• Provide accurate, complete, and up-to-date information as reasonably requested.
• Comply with all applicable laws and regulations, including landlord licensing requirements, gas safety regulations, and electrical safety standards.
• Maintain appropriate insurance cover for any property managed by Everstone.
• Respond to communications from Everstone in a timely manner, particularly regarding urgent maintenance or compliance matters.
• Not use our services for any unlawful purpose.

5. Fees & Payment

Our fees and charges will be clearly set out in the management or service agreement. Unless otherwise agreed in writing:

• Management fees are deducted from rental income before disbursement.
• Additional charges may apply for services outside the standard management agreement.
• All fees are subject to VAT where applicable.
• Invoices are payable within 14 days of issue.

6. Client Money Handling

Everstone holds Client Money Protection (CMP) insurance. All client monies are held in designated client accounts separate from our business accounts. Tenant deposits are protected with a government-approved tenancy deposit scheme.

7. Property Listings & Advertising

All property listings are prepared with reasonable care. However, listings are provided for general information purposes only and do not constitute an offer or contract. Availability and pricing are subject to change without notice.

8. Website Use

The website content is provided for general information only. We do not guarantee that the website will be available at all times or free from errors. All intellectual property rights in the website content are owned by or licensed to Everstone.

9. Limitation of Liability

To the maximum extent permitted by law:

• Everstone shall not be liable for any indirect, incidental, or consequential damages.
• Our total liability shall not exceed the total fees paid by you in the 12 months preceding the claim.
• Nothing excludes our liability for death or personal injury caused by negligence or fraud.

10. Termination

Either party may terminate the service agreement by providing written notice. Unless otherwise stated, a minimum notice period of two months is required. Outstanding fees remain payable. Upon termination, Everstone will transfer all relevant documentation and client funds within a reasonable timeframe.

11. Complaints & Dispute Resolution

If you are dissatisfied, please contact us in writing. We will acknowledge within 3 working days and aim to resolve within 15 working days. Unresolved complaints may be referred to the Property Redress Scheme at www.theprs.co.uk.

12. Governing Law

These Terms shall be governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

Everstone reserves the right to update these Terms at any time. Significant changes will be communicated in writing. Continued use of our services constitutes acceptance.

14. Contact Details

For any queries regarding these Terms, please contact: